Verizon apologized to customers who pre-ordered the iPhone Duo through the carrier, but has since been informed that their delivery was delayed.
In an email sent to affected customers, Verizon said an “unexpected shipping delay” meant iPhone Duo deliveries to some customers would “take a little longer.” To make up for this inconvenience, Verizon is offering affected customers a $100 Verizon gift card that can be used online or in-store to pay for bills or merchandise.
“We owe you an apology,” Verizon said. “We appreciate your patience and the opportunity to remedy this situation,” the company added.
Verizon said customers would receive an email about the $100 gift card next week and assured it was working to fulfill orders as soon as possible.
“Your order is secure, your place in queue has not changed, and our team is actively tracking your shipment to get it to you as quickly as possible,” Verizon said.
MacRumors Reader Ryan showed us that he pre-ordered an iPhone Duo from Verizon when pre-orders began on Friday, October 16. Verizon initially gave him a delivery date of Friday, October 23, meaning he would have received the device on launch day, but his estimated delivery date has since been revised to Saturday, November 7.
There are many similar examples of Verizon customers with delayed pre-orders on MacRumors forums, Reddit, and other social media platforms, with many revised delivery dates now falling between October 31 and November 14.
Some customers who pre-ordered an iPhone Duo through Verizon received the device on October 23, so not everyone is affected.
Last week, Apple said demand for pre-orders for the iPhone Duo was “simply extraordinary”, with estimated delivery dates on its own online store pushing to the end of January for new orders. Some lucky customers managed to score an iPhone Duo without an appointment yesterday, while in-store pickup reservations have resumed with little to no availability.
Before the iPhone Duo launched, a few reports mentioned that there would be supply constraints due to alleged manufacturing issues. Regardless, getting the device quickly proves to be a challenge for some.
In the meantime, Verizon said affected customers can check the status of their iPhone Duo order on the My Orders page through the My Verizon website or app.
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